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In this page you can find answers for common customer questions. If you need help for another question, please contact us at [email protected]

Yes, of course. We make high quality 3D models for fair prices. We use paypal for payments, so, your purchases will be completely secure.

Yes! You can download one of our free 3D models and try it. The quality will be the same as any of our other 3D models.

Yes. We can refund you if a purchased 3D model has some error that are impossible to fix or help with. For any other reason, we don’t makes refunds.

Of course! We use paypal as our payment system, so you can pay with Visa, Mastercard, American Express, Discover and many others.

By accessing the “Contact Us” page or by sending an e-mail to [email protected]

If you want to talk about business, please contact us at [email protected]

Check your SPAM box. Some email services may treat PremiumVFXD e-mails as SPAM.

If anyway you did not received, please contact us at [email protected].

This option is in the bottom of homepage.

This option is also available in register page.

Via the “account” page in Premium-3D.Com

Also via any received email from

Of course, just use the option “Forgot your password?” on Login page. Once you type in your e-mail address (provided during the registration process) and hit Send, our system will dispatch you an automated response containing your login as well as a link allowing you to reset your password. If you don’t receive it, simply add our domain to your mailbox’s white list and repeat the recovery process. This way everything should be fine.

Yes. We offer our models for various formats. Like 3DS Max, Maya, Blender, Cinema 4D and many others.